Peak

Customer Experience Specialist (New Grad)

Job Description


We currently serve tens of millions of users in the US on a daily basis. We believe the only way to achieve this is to maintain our approach of continuously learning, evolving and striving for the best as a team. Our Customer Experience Team is responding to our millions of daily active users’ needs on a daily basis.

Peak provides a fast-paced and real hands on creative environment for new grads. If you are a fresh graduate and looking for a place where you create amazing customer experiences, come and join us!

Here’s what you’ll be doing


  • Collecting and processing incoming user tickets and responding to their needs
  • Identifying opportunities to improve customer support standards
  • Actively using our products and having expert level knowledge about them
  • Identifying and analyzing issues, patterns, and trends in user requests
  • Analyzing user structures, behaviors, statistics and generating reports based on community feedback
  • Working closely with other teams to ensure there is an effective feedback loop between our users and the product team

Desired skills and experiences


  • Excellent English in both written and speaking skills
  • University Degree

What you will learn in this role


  • Statistics and the most key indicators relevant for Customer Service and Community Management
  • Attention to detail in every step of operation and analysis

 

Working at Peak

  • Fast-paced environment with a tight-knit and collaborative culture.
  • Never-ending learning and development opportunities.
  • Relevant conferences abroad to stay up to date with the latest industry trends.
  • Team events and trips.
  • We support your personal and professional development with challenging projects and regular feedback.
  • Full health benefits.